Privacy Policy

MockQube (“MockQube,” “we,” “our,” “us”) provides AI-powered mock interview practice for students and junior engineers. This Privacy Policy describes what data we collect, why we collect it, how we use and share it, and the choices you have. It applies to all plans (Free, Starter, Pro) and to our website and app (the “Service”).

Data Controller: MockQube. Contact: support@mockqube.com.

1. Information We Collect

• Account Information: Name, email, password (hashed), and optional profile details. For paid plans, billing name and limited payment metadata. We do not store full card numbers.
• Interview Data: Code you write, text you enter, audio you speak, transcripts, session notes, scores/feedback, and timing/interaction events to power coaching and progress features.
• Usage & Device Data: IP address, device/browser type, OS, pages/screens viewed, referring URLs, session duration, crash logs, and product analytics events.
• Cookies & Similar Tech: Cookies/local storage to keep you signed in, remember preferences, and measure performance. See our Cookie Policy (if applicable).
• Support Communications: Messages you send to support, bug reports, or survey responses.

2. How We Use Your Data

We use your information to:

• Provide the Service: Authenticate you, run mock interviews (voice + code), compute feedback and scores, and show progress dashboards.
• Improve & Secure: Debug, prevent fraud/abuse, test features, optimize latency and accuracy, and maintain reliability.
• Billing & Account Management: Process payments, manage subscriptions, send invoices and renewal notices.
• Communicate: Product updates, tips, service announcements, and support responses. You can opt out of most non-essential emails.
• Analytics & Research: Use aggregated/anonymized data to understand usage and improve performance and content coverage.

Where required (e.g., GDPR), our lawful bases include: performance of a contract (providing the Service), legitimate interests (security, improvement), consent (certain cookies/marketing), and legal obligation (tax/records).

3. AI Data Processing

The Service uses AI to generate prompts, evaluate code/communication, and produce feedback. Your Interview Data may be processed by AI models to deliver these features and to improve accuracy and quality over time. We do not sell your personal data or share your interview content with advertisers.

4. Sharing Your Data

We share data only as needed to operate the Service:

• Payment Processors: e.g., Stripe/Cashfree to process subscription payments and detect fraud.
• Cloud & Infrastructure: Hosting, databases, storage, logging, and security monitoring.
• Voice/STT/TTS Providers: To enable low-latency speech features where you opt in.
• Analytics & Diagnostics: Product analytics, crash/error reporting, and performance tools.
• Legal & Safety: To comply with law, enforce our Terms, or protect rights, safety, and security.

Service providers are bound by confidentiality and data-processing terms and may only process data on our instructions.

5. Data Storage & Security

We use reputable cloud providers, encryption in transit (HTTPS/TLS), and access controls/logging. While we work hard to protect your data, no system is 100% secure.

6. Your Rights & Choices

Depending on your location, you may have rights to:

• Access a copy of your personal data.
• Request correction or deletion of inaccurate/outdated data.
• Object to or restrict certain processing.
• Port data in a structured, commonly used format.
• Withdraw consent where processing is based on consent (e.g., certain cookies/marketing).

To exercise your rights, email support@mockqube.com. We may verify your identity before fulfilling requests. You can also manage some preferences in your account settings.

7. Data Retention

We keep personal data for as long as your account is active and as needed to provide the Service. After account closure, we generally delete or de-identify personal data within a reasonable period, except where retention is required for legal, tax, security, or dispute-resolution purposes. Aggregated/anonymized data may be retained.

8. International Transfers

We may process data in countries other than where you live. Where required, we use appropriate safeguards (e.g., Standard Contractual Clauses) to protect cross-border transfers.

9. Children’s Privacy

The Service is not intended for individuals under the age of 16 (or older, where local law requires). We do not knowingly collect personal data from children. If you believe a child has provided us data, contact us to request deletion.

10. Do Not Track & Marketing

Some browsers offer “Do Not Track” signals; we do not respond to them at this time. You can opt out of non-essential marketing emails via the unsubscribe link. Essential service emails (billing, security, critical notices) will still be sent.

11. Changes to This Policy

We may update this Policy to reflect changes in our practices or for legal reasons. If changes are material, we will notify you via email or in-app notice before they take effect. The “Effective Date” will indicate the latest version.

12. Contact Us

Questions or requests? Email support@mockqube.com.

This page is for general information and is not legal advice. Consider consulting counsel to tailor this Policy to your jurisdiction and data flows.